FAQ

WHEN WILL I RECEIVE MY ORDER?

Not all of our items are ready stocks, as this is handmade. The waiting period will be 7-10 days then we will ship your order. At few cases, we will try our best to get your order ready sooner. Please allow 7-10 working days for delivery within Australia. Please be advised that we do not have untracked shipping, all shipping will be using tracked postage Flat rate $9.20 by Australian Post.

 

DO YOU OFFER SHIPPING UPGRADES?

Yes you can choose to upgrade to Express at checkout.

 

DO YOU OFFER LOCAL PICKUP?

Yes simply select the option at checkout, you won’t be charged for shipping and keep an eye out for an email from us with details on how to collect. 

 

DO YOU DO CUSTOM ORDERS?

Yes we do custom order, as we love making beautiful bows, If you are after a particular bow, you can simply contact us by email, instagram message or via this website at Contact Us.

 

Are the HEADBANDS suitable for ALL AGES?

Our headbands are very soft headband, it will fit from newborn up to most adult head, as it is very flexible.

 

PLEASE NOTE:

All our bows should only be worn supervised and never left on for a baby or child's sleep as can be a choking hazard.

Jade and Noelle accepts no responsibility for goods used inappropriately or unsupervised.